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Questions About Ordering

What are your shipping policies?

Please note the differences between originals and prints. We offer direct free shipping on all originals from the Denver studio. The shipping policy for originals is that we only ship to the USA and Canada. Your original painting will ship out within five to seven business days of your purchase. Your original painting order will ship via Fedex and will require direct signature. We have been shipping original paintings nationally for over 16 years so you can trust that your painting will be packaged securely. You will receive a tracking number for your order once it has shipped. Please contact us if you may be traveling in order to arrange appropriate delivery times. Please note that all print orders from this site are processed and shipped from Bay Photo Labs in Scotts Valley, CA. You will be charged Bay Photo Labs standard shipping rates. Please contact them at 1-800-435-6686 or support@bayphoyo.com if you have questions regarding your print order.

 

What are your polices on returns / exchanges and refunds?

 

We want you to be 100 % satisfied with your purchase. If you want to return your original art or print for any reason you may do so within 5 days of receipt. You will receive store credit from this site for a future purchase. Please note that you will need to get pre-approval before returning your purchase, email us at tracy@painterpristas.com or call 773 580 6446 Monday - Friday 9 - 5 MST. Please note that you are responsible for the return shipping costs on return orders. 

 

What if I ave problems with my discount coupon code at checkout?

If your shopping cart does not accept your coupon code please email us immediately tracy@painterpristas.com Please do not proceed with your order. Discounts codes will only be honored and processed through the secure shopping cart at check out.

What if my order arrives damaged?

 

On the very rare occasion that your painting or print arrives and the box is damaged, please contact us immediately by calling (773) 580-6446, Monday - Friday  9 - 5. MST or email us tracy@painterpristas.com  Before opening the package, please photograph the outside of the box. You may open the package to see if the artwork has been damaged. If your artwork is damaged please photograph it and attach your digital photos to an email and send them to tracy@painterpristas.com please include the full name on the order, your order number and brief description of the damage. You will receive an email or phone call within 3 business days to let your know that your return is being processed and how to proceed with the original damaged order. Please note that for quality control and insurance, all original painting shipping from the Denver studio are photographed before they ship.

 

What if I want to commission an original site specific painting?

 

Tracy Lynn Pristas has completed over 29 successful commissioned painting projects. You will own an original painting that you will treasure forever and a unique story to cherish. If you are considering a commission please call Tracy at 773 580 6446 for a free 30 minute phone consultation. Custom paintings include an additional 15 - 20 % fee of the standard retail price. The custom fee depends on the scope of the project. All commissions include the signing off on a one page commission contract that outlines the scope and timeline of the art project. Once both parties have signed the contract a 50 % deposit is required to begin the work.

 

Why purchase a quality Tracy Lynn Pristas painting or print from this site?

 

Your purchase from this site supports many made in the USA businesses besides the artist. The paint and art materials used to make Tracy Lynn Pristas paintings are all manufactured in the USA. The print fulfillment center that reproduces your print is Bay Photo Lab located in CA. The online platform that hosts and develops this e-commerce technical site is located in Austin, TX. You can feel good knowing that your are receiving the highest quality products and services that sustain your economy.

How do I purchase your paintings that are in brick and mortar galleries?

 

Please note that  Tracy Lynn Pristas paintings that are on exhibit through fine art gallery dealers that represent her artwork are only available as originals. Please note that images of those original paintings currently consigned by contract to various fine art galleries are not present on this site. Please contact the brick and mortar galley directly for their shipping and purchasing options. 

 

How can I keep up with your new work and gallery shows?

 

Please sign up in the box below to become a member to receive special offers and newsletters. Like and  follow us on social media for various give aways and promotions.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

We want you to be completely satisfied with your Tracy Lynn Pristas purchase. If you want to return your art for any reason you may do so within 14 days of receipt and receive store credit for a future purchase. Please note you will need to get pre-approval for returning an art piece by emailing tracy@painterpristas.com or calling 773 580- 6446. You are 100 % responsible for any return shipping costs.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

One of the reasons that seasoned collectors select a Tracy Lynn Pristas original is because of her high standards of the archival materials she uses. Most original paintings over 24 x 24 are painted on museum-quality locally made stretcher bars built to last 100 plus years and will be noted as such. All oil paint is the highest quality richly pigmented Williamburg and or Gamblin, both made in the USA. All acrylic paint is Golden also manufactured in the USA.

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